Retail Customer Service Supervisor
On-site · Fort Wayne, Indiana, United States
Job Summary
Retail Customer Service Supervisor (Experience Lead) at PetSmart in Fort Wayne, IN. Drives the pet parent experience through loyalty and promotions, oversees store safety, cleanliness, and merchandising, and leads associates in delivering exceptional service. Responsibilities include training and coaching, onboarding, performance feedback, leading the Leader on Duty, handling customer concerns, promoting adoption events and partnerships, processing online orders for pickup, and assisting with POS operations and cash handling. Requires 2+ years retail experience, leadership aptitude, full-time availability including evenings/weekends/holidays, strong communication and organizational skills, and the ability to manage multiple tasks in a busy store environment. The role emphasizes coaching, associate development, and maintaining brand standards to ensure a positive shopping experience for pets and their families.
Required Qualifications
- 2+ years of retail experience in a customer-focused environment.
- Leadership experience preferred.
- Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
- Proficiency in computer applications.
- Strong written and verbal communication skills.
- Ability to react under pressure and maintain composure.
- Strong organizational skills and attention to detail.
Additional Requirements
- Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)
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