Retail Customer Service Specialist

Greet customers and proactively approach shoppers to understand their needs, serving as the primary front-end provider and liaison between customers and management. Provide register coverage as needed, support cashiers with complex transactions, and assist with department scheduling, workflow direction, and daily associate assignments. Uphold merchandising standards by managing floor sets, signage, price changes, and inventory replenishment while promoting loyalty programs and warranty sales. Monitor associates for performance expectations and ensure adherence to safety, loss prevention, and standard operating procedures. Maintain confidentiality and foster an inclusive environment where all feel welcome and respected. Perform other tasks as assigned by management.