Retail Customer Service Specialist

Greet teammates and customers proactively to understand needs and support the shopping experience. Serve as the primary front-end customer service provider and liaison between shoppers and management. Provide register coverage as needed while ensuring strong service standards through complex transaction support. Assist with department scheduling, workflow direction, daily assignments, and monitoring presentation standards. Uphold merchandising, signage, price, and inventory replenishment standards. Promote and train on company programs including loyalty enrollment and warranty sales. Adhere to safety, loss prevention, and standard operating procedures while maintaining confidentiality. Create an inclusive environment where everyone feels welcome and treated with respect. Take an all-hands-on-deck approach to support the team across the store and perform other tasks as assigned by management.