Retail Customer Service Specialist
$35,360–$49,920 year
On-site · Amherst, New York, United States
Job Summary
Retail Customer Service Specialist at DICK’S Sporting Goods focused on delivering excellent customer experiences and a first-rate front-end service. Responsibilities include greeting customers, understanding their needs, providing product knowledge, supporting cashiers with complex transactions, and ensuring strong front-end standards. The role involves assisting with department scheduling, directing workflow, maintaining presentation standards, training teammates on programs (loyalty, warranty sales, credit card enrollment), and upholding safety and loss-prevention procedures. Requires ability to stand for periods, lift up to 35 lbs occasionally, and perform repetitive motions. Emphasis on teamwork, customer-focus, accountability, collaboration, and action-oriented approach. Targeted pay range is $17.00-$24.00 per hour, with benefits and paid-leave considerations per state requirements. Location specified as Store1565 Amherst NY, United States.
Required Qualifications
- Prior retail sales, cashier, or customer-focused experience preferred
- Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. occasionally (up to 5 times per hour)
- Ability to work extended periods of time (up to 4 hours) standing or walking
- Ability to perform repetitive motions for short periods of time (up to 2 hours continuously)
- Starting pay range noted as $17.00 - $24.00 per hour; actual hourly rate will meet/exceed minimum wage as applicable
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