Retail Customer Service Lead
On-sitePrinceton, New Jersey, United States
Job Summary
Facilitate associate experience through training, onboarding, mentoring, and coaching while validating operational message compliance. Lead and direct teams as the Leader on Duty, addressing complaints and administering disciplinary actions or promotions. Manage pet parent interactions over telephone, in person, or online to resolve concerns and promote store events like adoptions and vet partnerships. Oversee live pet sales, adoptions, and monthly cycle counts, ensuring accurate merchandise recommendations and smooth online order pickups. Maintain store cleanliness across sales floors and adoption centers, operate point-of-sale systems for cash transactions, and ensure safety for associates, pets, and customers. Act as the primary supervisor when other leaders are unavailable, guiding associate development and enforcing company policies.
Required Qualifications
- 2+ years of retail experience in a customer-focused environment
- Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to react under pressure and maintain composure
- Strong organizational skills and attention to detail
- Supervisory responsibility
- Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc
- Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds
- Applicants must be over the age of 18
Desired Qualifications
- Leadership experience preferred
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