Retail Customer Service Lead
On-siteGreece, New York, United States
EXPIREDGreece, New York, United StatesOn-siteFull TimeSenior LevelEnterprise
Full TimeSenior LevelEnterprise
Job Summary
Facilitate associate experience and development through training, mentoring, coaching, and performance feedback. Lead and direct the team as Leader on Duty, delegating daily tasks and addressing complaints or grievances. Manage pet parent interactions, coordinate store events, and oversee live pet sales and adoptions. Ensure store cleanliness, safety, and compliance with policies while handling POS transactions and cycle counts. Respond to pet parent concerns and take immediate action on sick or injured animals.
Required Qualifications
- 2+ years of retail experience in a customer-focused environment
- Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to react under pressure and maintain composure
- Strong organizational skills and attention to detail
- Supervisory responsibility
- Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc
- Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds
- Applicants must be over the age of 18
Desired Qualifications
- Leadership experience preferred
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