Retail Customer Service Lead
On-site · Lockport, New York, United States
Job Summary
Retail Customer Service Lead at PetSmart responsible for delivering exceptional pet parent service, leading store associates, and driving loyalty and promotions. Oversees safety, store cleanliness, merchandising, and associate engagement while handling live pet sales, adoptions, and POS transactions. Requires 2+ years retail experience, leadership preferred, and full-time availability with flexibility for evenings, weekends, and holidays. Demonstrates strong communication, coaching, and collaboration skills to ensure a positive customer and pet-parent experience and achieve targets.
Required Qualifications
- 2+ years of retail experience in a customer-focused environment
- Leadership experience preferred
- Proficiency in computer applications
- Full-time availability with ability to work evenings, weekends, and holidays as needed
- Strong written and verbal communication skills
- Ability to react under pressure and maintain composure
- Strong organizational skills and attention to detail
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