Retail Customer Service Lead
On-site · Billings, Montana, United States
Billings, Montana, United StatesOn-siteFull TimeSenior LevelNot SpecifiedEnterprise
Type
Full Time
Level
Senior Level
Education
Not Specified
Company size
Enterprise
Job Summary
Experience Lead responsible for delivering exceptional pet-parent service, leading store associates, coordinating adoption and grooming initiatives, driving loyalty and promotional activities, managing live sales and pet adoptions, ensuring store cleanliness and safety, operating POS systems, and upholding brand integrity and customer experience across in-store and online channels.
Required Qualifications
- 2+ years of retail experience in a customer-focused environment
- Leadership experience preferred
- Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to react under pressure and maintain composure
- Strong organizational skills and attention to detail
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