Retail Customer Service Lead
On-site · Bluffton, South Carolina, United States
Job Summary
Retail Customer Service Lead at PetSmart oversees store-level customer experience and pet-parent interactions, driving loyalty, promotions, and store operations. Responsibilities include leading and coaching associates, handling live pet sales and adoptions, processing online orders for pickup, supporting POS operations, upholding brand standards and safety, and ensuring a clean, engaging store environment. Qualifications emphasize 2+ years of retail experience, leadership experience, full-time availability including evenings/weekends/holidays, proficiency with computers, strong communication, ability to perform under pressure, organizational skills, and a willingness to guide other associates. The role also involves merchandising, training, and collaboration with partners such as Adoptions and Vet partnerships.
Required Qualifications
- 2+ years of retail experience in a customer-focused environment
- Leadership experience preferred
- Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to react under pressure and maintain composure
- Strong organizational skills and attention to detail
- Supervisory responsibility - not direct reports, but guide and support other associates
- Other duties as required
- Applicants must be over the age of 18 ( Montana or where required by law)
- This position is paid on an hourly basis
Additional Requirements
- Applicants must be over 18 years old
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