Retail Customer Service
$13,845–$13,845 year
On-site · Belfast, Northern Ireland, United Kingdom
Job Summary
Retail Customer Service Manager role in Ladbrokes & Coral betting shops focused on delivering outstanding customer service, handling cash transactions, promoting safer gambling, and driving shop standards. Responsibilities include taking bets on sports/events, demonstrating products and betting terminals, resolving customer concerns with empathy and problem-solving, working toward defined targets, opening/closing the shop, and managing a weekly rota roughly 16 hours with varied shifts. Requirements emphasize self-motivation, effective communication, and ability to work both independently and as part of a team. Offers include payroll benefits, pension, healthcare, and development opportunities. Location is Belfast, Northern Ireland, UK, with in-person (on-site) work arrangement.
Required Qualifications
- 18 years or older
- Customer service experience is preferred
- Ability to handle cash transactions
- Good communication skills
- Ability to work alone or as part of a team
- Comfort with safety/ safer gambling messaging
- Flexibility with shifts including weekends and holidays
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