Retail Customer Service

Retail Customer Service Manager role in a Ladbrokes & Coral betting shop focused on delivering outstanding customer service, safe gambling practices, and building rapport with customers. Responsibilities include handling cash transactions, demonstrating betting products and terminals, addressing customer complaints with empathy and problem-solving, working toward defined targets, maintaining shop standards, and opening/closing the shop. The role requires a 20-hour weekly rota (part-time) with a mix of opening, closing, and evening shifts; 18+ eligibility is noted. The posting emphasizes team collaboration, effective communication, and a proactive, self-motivated approach within a customer-facing retail environment.