Retail Customer Service Account Specialist II
On-siteTempe, Arizona, United States
Job Summary
Manage a high volume of inbound calls, delivering comprehensive support for financial products and interpreting client needs to offer innovative solutions. Navigate multiple computer systems efficiently while following all regulatory and departmental procedures diligently. Take ownership of each customer interaction with empathy, responding to inquiries and non-standard issues referred to your supervisor. Work within a fast-paced call center environment, multitasking with computer systems to achieve team goals. Candidates must be willing to work schedules including evenings and weekends, and attend scheduled trainings that may occur outside regular hours.
Required Qualifications
- Communication, information gathering, and decision-making skills
- Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
- Ability to manage complex customer interactions using empathy, composure, and sound judgment
- Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
- Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
- Ability to solve problems and effectively present and explain solutions
- Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
- Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
- High school diploma or GED required
- Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends
- This position requires that you attend trainings as scheduled
Desired Qualifications
- Developing ability to use data to understand issues and opportunities
- Developing skills in using AI technology for automation and prompt writing
- Preferred experience supporting multiple CCB Operations functions or lines of business
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