Retail Customer Service Account Specialist I Bilingual English and Spanish Required
On-site · Heathrow, Florida, United States
Job Summary
Specialist I in Account Service handles a high volume of inbound calls for financial products, delivering customer service within a fast-paced call center. Responsibilities include interpreting client needs, providing continual insights, navigating multiple computer systems, and maintaining regulatory compliance. The role emphasizes independent and collaborative work to meet goals, with a focus on empathy and respectful interactions. Bilingual English and Spanish proficiency is required, along with the ability to multitask, learn products quickly, and adapt to dynamic environments.
Required Qualifications
- Bilingual English and Spanish fluency
- Reading and speaking Spanish and English fluently
- At least 1 year of experience in phone or face-to-face customer settings
- High school diploma or GED required
- Proficient computer literacy and ability to navigate multiple systems
- Ability to multitask, learn quickly, and work in a fast-paced environment
- Strong communication, empathy, and problem-solving skills
- Ability to adapt to different cultural contexts and workplace environments
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