Retail Customer Experience Associate, Domain - Full Time
On-site · Austin, Texas, United States
Job Summary
Retail Customer Experience Associate at Macy’s focuses on creating exceptional in-store and online shopping experiences, prioritizing customer satisfaction through engaging with customers across touchpoints, and driving cross-category sales. Responsibilities include tailoring product recommendations with knowledge of fashion and fit, leveraging digital tools and loyalty programs, building client relationships via My Client and social media, collaborating with store teammates and brand partners, and supporting store operations such as floor readiness, merchandise setup, and opening/closing procedures. The role emphasizes service excellence, effective communication, teamwork, and adaptability to changing priorities, with a typical full-time schedule of 30+ hours per week and weekend shifts.
Required Qualifications
- Minimum 2 years of selling or customer experience preferred
- Strong communication skills
- Ability to understand and follow policies and safety rules in English
- Comfortable using electronic devices and handling transactions
- Willingness to work weekends and holidays as part of schedule
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