Retail Cosmetics Sales Counter Manager - MAC, Kahala - Full Time
On-siteHonolulu, Hawaii, United States
Job Summary
Lead a team of Beauty Advisors by greeting customers with genuine hospitality, conducting personalized consultations, and ensuring testers are clean and well-stocked. Drive sales and client development through outreach, follow-up, and executing vendor-led events while analyzing business performance to implement growth strategies. Maintain brand standards by managing merchandising, hygiene, and stock replenishment, and resolve customer concerns professionally to build lasting relationships. Collaborate with vendors and store leadership to optimize outcomes, ensuring the counter is polished and fully prepared to welcome shoppers. Full-time colleagues work 30+ hours weekly, with hours dependent on business needs.
Required Qualifications
- 3–5 years of relevant retail, beauty, or leadership experience preferred
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Standing for at least two consecutive hours
- Lifting at least 25lbs.
- Stooping, kneeling, crouching, and climbing ladders
- Reaching, including above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Desired Qualifications
- Deliver exceptional customer service through personalized consultations and expert product knowledge
- Build lasting relationships with clients and drive client development through outreach and follow-up
- Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
- Plan and execute in-store and vendor-led events to drive traffic and engagement
- Maintain brand standards through proper merchandising, hygiene, and stock replenishment
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
- Resolve customer concerns in a professional and customer-first manner
- Stay informed on new launches, best-sellers, and beauty trends to support team education
- Manage multiple priorities in a fast-paced environment with strong attention to detail
- Demonstrate flexibility, sound judgment, and a passion for the beauty industry
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