Retail Cosmetics Sales Counter Manager - Dior Beaute, Del Amo Fashion Center - Full Time
On-siteTorrance, California, United States
Job Summary
Lead a team of Beauty Advisors by setting a positive tone, reviewing daily sales goals, and ensuring the counter is polished and fully prepared. Deliver exceptional customer service through personalized consultations, expert product application, and expert product knowledge while building lasting client relationships via outreach and follow-up. Analyze business performance across all timeframes, execute vendor events and promotions, and maintain brand standards through proper merchandising, hygiene, and stock replenishment. Collaborate with vendors and store leadership to optimize outcomes and resolve customer concerns professionally. Full-time colleagues work 30+ hours per week; part-time roles are 12-24 hours.
Required Qualifications
- 3–5 years of relevant retail, beauty, or leadership experience preferred
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Essential Physical Requirements You Will Perform: This position requires talking, lifting, constant moving, standing, and reaching with arms and hands
- Standing for at least two consecutive hours
- lifting at least 25lbs.
- stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Desired Qualifications
- Deliver exceptional customer service through personalized consultations and expert product knowledge
- Build lasting relationships with clients and drive client development through outreach and follow-up
- Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
- Plan and execute in-store and vendor-led events to drive traffic and engagement
- Maintain brand standards through proper merchandising, hygiene, and stock replenishment
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
- Resolve customer concerns in a professional and customer-first manner
- Stay informed on new launches, best-sellers, and beauty trends to support team education
- Manage multiple priorities in a fast-paced environment with strong attention to detail
- Demonstrate flexibility, sound judgment, and a passion for the beauty industry
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