Retail Cosmetics Sales Counter Manager - Clinique, Northpark Center - Full Time
On-siteDallas, Texas, United States
Job Summary
Lead a team of Beauty Advisors by managing all aspects of a specific cosmetics brand, including reviewing daily sales goals, analyzing business performance, and executing vendor events. Deliver exceptional customer service through personalized consultations, expert product application, and building lasting client relationships via outreach and follow-up. Maintain brand standards by ensuring testers are clean, displays reflect current trends, and stock is replenished while resolving customer concerns professionally. Collaborate with vendors and store leadership to optimize outcomes and acquire new customers by sharing loyalty benefits. Work full-time hours of 30 or more weekly, requiring flexibility for days, evenings, weekends, and holidays.
Required Qualifications
- 3–5 years of relevant retail, beauty, or leadership experience
- Flexible availability, including days, evenings, weekends and holidays
- regular, dependable attendance and punctuality
- Must be able to understand and communicate effectively with customers, co-workers, and supervisors
- Must be able to read and understand employment policies and safety rules/procedures in English
- Standing for at least two consecutive hours
- lifting at least 25lbs.
- stooping, kneeling, crouching, and climbing ladders
- reaching, including above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, including handheld equipment, cash register and ability to process register transactions
Desired Qualifications
- Deliver exceptional customer service through personalized consultations and expert product knowledge
- Build lasting relationships with clients and drive client development through outreach and follow-up
- Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
- Plan and execute in-store and vendor-led events to drive traffic and engagement
- Maintain brand standards through proper merchandising, hygiene, and stock replenishment
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
- Resolve customer concerns in a professional and customer-first manner
- Stay informed on new launches, best-sellers, and beauty trends to support team education
- Manage multiple priorities in a fast-paced environment with strong attention to detail
- Demonstrate flexibility, sound judgment, and a passion for the beauty industry
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