Retail Cosmetics Sales Associate - Kiko Milano, Herald Square - Full Time
On-siteNew York City, New York, United States or New York, United States
Job Summary
Greet customers and provide expert beauty guidance using product knowledge to build relationships and achieve sales targets. Conduct in-person and virtual consultations, including applying makeup and demonstrating product use. Maintain inventory by managing displays, organizing stock, processing damages, and restocking items. Utilize point of sale technology to fulfill orders and participate in pre-selling events to boost sales. Stay current with beauty trends and vendor training while adhering to hygiene and asset protection standards. Work flexible hours including evenings and weekends, managing multiple tasks in a fast-paced environment.
Required Qualifications
- At least 1 year of customer service or selling experience
- Previous cosmetic or fragrance sales experience
- Able to work a flexible schedule including evenings & weekends
- Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality
- Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
- Frequent use of computers and handheld electronic equipment
- Reaching, including above eye level, crouching, kneeling, stooping and color vision
- Lifting and moving items weighing up to 25lbs
- Possess a passion and a business-minded attitude to succeed in a performance-based setting
- Able to resolve customer problems in a constructive and forward-looking way
- Strong organizational skills and can manage multiple tasks at once in a fast-paced environment
- Enthusiasm for the beauty industry and the skills to provide outstanding customer care
- Flexible and able to use sound judgment in ambiguous situations
- Product knowledge: Good understanding of the beauty products you are selling and be able to give expert guidance to customers based on their wants, features, and choices
- Communication: Comfortable communicating with customers virtually, via phone, and in person
- Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events
- Technology: Utilize point of sale technology and applications to help in selling and fulfilling of customer orders
- Continuous learning: Self-driven to keep up with Macy's beauty product knowledge and beauty trends and stay current with all training through Macy's educational resources
- Makeup application: Show and teach the use of all beauty products by applying them on the customer
- Subject Matter Expertise: Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area
- Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
- Collaboration: Partnership with the total Beauty team to drive sales and deliver the customer experience
Desired Qualifications
- Previous cosmetic or fragrance sales experience a plus
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