Retail Cosmetics Brand Expert - Dolce & Gabbana Beauty, Del Amo Fashion Center - Full Time
On-siteTorrance, California, United States
Job Summary
Greet customers with genuine hospitality, conduct personalized beauty consultations, and drive client development through outreach and follow-up. Lead by example by ensuring testers are clean, displays reflect brand standards, and merchandising updates are executed daily. Collaborate with vendors and store leadership to plan and execute in-store events, analyze sales data to identify growth opportunities, and resolve customer concerns professionally. Share loyalty benefits, finish strong with every interaction, and coach fellow Beauty Advisors to deliver exceptional service. Work 30+ hours weekly in a fast-paced environment requiring standing, lifting, and frequent use of technology.
Required Qualifications
- 3–5 years of relevant retail, beauty, or leadership experience preferred
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Standing for at least two consecutive hours
- Lifting at least 25lbs.
- Stooping, kneeling, crouching, and climbing ladders
- Reaching, including above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Desired Qualifications
- Deliver exceptional customer service through personalized consultations and expert product knowledge
- Build lasting relationships with clients and drive client development through outreach and follow-up
- Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
- Plan and execute in-store and vendor-led events to drive traffic and engagement
- Maintain brand standards through proper merchandising, hygiene, and stock replenishment
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
- Resolve customer concerns in a professional and customer-first manner
- Stay informed on new launches, best-sellers, and beauty trends to support team education
- Manage multiple priorities in a fast-paced environment with strong attention to detail
- Demonstrate sound judgment, and a passion for the beauty industry
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
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