Retail Cosmetics Brand Expert - Clinique, Willow Grove Park - Full Time
On-site · Willow Grove, Pennsylvania, United States
Job Summary
Retail Cosmetics Brand Expert at Macy’s (Willow Grove Park) leads with brand expertise for Clinique, delivering personalized consultations, product demonstrations, and clienteling to drive sales and customer loyalty. You educate customers on skincare and makeup, coordinate with store leadership and vendor partners for brand events and training, maintain polished displays, ensure current pricing and signage, and support merchandising updates while achieving daily sales goals and delivering exceptional service in a fast-paced store environment. The role includes coaching fellow Beauty Advisors, analyzing sales data, and executing brand strategies to grow business and improve results, with a focus on customer relationships, loyalty benefits, and knowledge of new launches and beauty trends. 3–5 years of relevant retail, beauty, or leadership experience preferred, flexibility with hours, and strong communication skills are required.
Required Qualifications
- Deliver exceptional customer service through personalized consultations and expert product knowledge
- Build lasting relationships with clients and drive client development through outreach and follow-up
- Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
- Plan and execute in-store and vendor-led events to drive traffic and engagement
- Maintain brand standards through proper merchandising, hygiene, and stock replenishment
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
- Resolve customer concerns in a professional and customer-first manner
- Stay informed on new launches, best-sellers, and beauty trends to support team education
- Manage multiple priorities in a fast-paced environment with strong attention to detail
- Demonstrate sound judgment, and a passion for the beauty industry
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
Desired Qualifications
- 3–5 years of relevant retail, beauty, or leadership experience preferred
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