RETAIL COMPUTER TECHNICIAN
$31,200–$72,800 year
On-site · Baltimore, Maryland, United States
Job Summary
Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products; recommend service solutions including data backups, anti-virus, extended warranties, and support subscriptions; identify, diagnose, and document hardware and software issues across desktops, laptops, mobile devices, TVs, and monitors; assemble custom computers for the BYO sales team; use technical manuals and stay current on certifications and vendor requirements; maintain cash till and handle customer transactions; communicate service status to customers via face-to-face, phone, text, and email to ensure customer satisfaction.
Required Qualifications
- High School diploma or equivalent
- one-year related computer service repair or technical customer service experience strongly preferred
- CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire
Desired Qualifications
- CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire.
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