Retail Collections Specialist II Bilingual English and Spanish Required
On-site · Tempe, Arizona, United States
Job Summary
Retail Collections Specialist II at JPMorganChase, handling a high-volume inbound/outbound call load to support financial products. You’ll provide exceptional customer service, interpret needs, and deliver innovative solutions in a fast-paced call-center environment, while following established procedures. Required bilingual English/Spanish fluency, 2+ years in customer-facing roles, ability to multitask across computer systems, and a focus on empathy and effective communication. The role emphasizes independent and collaborative work within a regulated environment, with a high school diploma or GED required and location in Tempe, AZ.
Required Qualifications
- High school diploma or GED
- Fluent reading and speaking in Spanish and English
- 2 years of experience in phone or face-to-face customer interactions
- Proficient computer literacy
- Ability to multitask and navigate computer systems
- Ability to adapt to fast-paced environments
- Strong communication, negotiation, information gathering, and problem-solving skills
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