Field Coach (Retail Trainer)
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Monitor daily client interactions on the sales floor, observe retail teams, and provide feedback against Tiffany knowledge, client experience, selling skills, and attitude benchmarks. Partner with store leaders to identify opportunities through sales dashboards and NPS, then create and update coaching plans to track progression and equip sales teams. Facilitate training sessions, organize on-boarding for new hires, and maintain active sales floor presence to assess learning initiative impact. Update coaching logs and training records in the Tiffany Oracle Learning Management System while establishing frequent check-ins with store leadership and regional teams.
Required Qualifications
- Expert knowledge in Retail Leadership and people development skills
- Confident in identifying gaps and application of coaching & learning methodology and techniques to train retail team members
- Proven track record with progressive coaching approach
- Strong facilitation, communication, and interpersonal skills
- Ability to interact strategically with broad range of stakeholders
- Lead and inspire as a role model as a Retail Coach
- Encourage growth mindset and winning spirit
- 3 years of Retail Field Coach / Training & Development experience (facilitation skills / luxury brand or service industry)
Desired Qualifications
- GIA Certified
- Jewelry industry experience
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