Retail Brand Experience ( Boulder, CO )
$43,680–$48,630 year
On-siteBoulder, Colorado, United States
Job Summary
Meet and exceed sales targets by conducting in-person sales, managing virtual appointments, and resolving customer experience issues. Maintain product expertise, keep sales floors organized, and relay recurring customer feedback to internal teams. Collaborate with customer experience and logistics groups to maintain low return rates while assisting with event planning and operational improvements. Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience. Assist with suggesting methods to improve area operations, efficiency, and service. This role supports Avocado's mission to increase sustainable and clean products through a fun, collaborative team culture.
Required Qualifications
- Must have a flexible schedule- including weekends and holidays
- Must be comfortable taking phone and video appointments
- Must be able to lift 200 lbs
- Must be able to move objects up to 50 pounds
- Must be able to remain in a stationary position, often standing or sitting for prolonged periods
- Must be able to execute repeating motions that may include the wrists, hands and/or fingers
- Must be able to adjust or move objects up to 50 pounds in all directions
- Must be able to constantly operate a computer and other office machines such as printers and tablets
- Must be able to frequently communicate with other team members to update on the status of a task
- Must be able to regularly and predictably attend work
Desired Qualifications
- Customer service or retail experience
- Amazing attitude
- A passion for learning
- A desire to be a part of a growing business set out to change the world
- Experience responding to live chats
- Experience using a CRM platform (TalkDesk, Intercom, Kustomer, etc.)
- Experience tracking KPIs or Sales Goals
- Be passionate about our brand's values of healthy living, environmental awareness, and social responsibility
- Excellent verbal and written communication skills
- A passion for people
- A positive attitude
- A no-task-too-small mentality
- Self-starter
- Resilient
- An entrepreneurial spirit
- Eagerness to be at the frontline of a fast-paced and growing brand
- Mac and Google suite proficiency
- Café experience
- Training experience
- Experience running branded events
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