Retail Brand Experience Associate (Santa Monica, CA)
$43,680–$51,085 year
On-siteSanta Monica, California, United States
EXPIREDSanta Monica, California, United StatesOn-siteFull Time$43,680–$51,085 yearEntry LevelMedium
Full TimeEntry LevelMedium
Job Summary
Meet and exceed sales targets and KPIs through in-person and digital sales activities, including chats, phones, and virtual appointments. Maintain product expertise, resolve customer experience issues, and relay recurring feedback to internal teams. Keep sales floors, displays, and stock organized while collaborating with customer experience, production, and logistics to maintain low return rates. Assist with event planning, community programs, and CRM follow-ups. Lift up to 200 lbs, work on-site in Santa Monica, and handle flexible schedules including weekends and holidays.
Required Qualifications
- Must have a flexible schedule- including weekends and holidays
- Must be comfortable taking phone and video appointments
- Ability to lift 200 lbs
- Capability to lift up to 200 pounds using lifting aids and/or equipment
- Ability to adjust or move objects up to 50 pounds in all directions
- Ability to remain in a stationary position, often standing or sitting for prolonged periods
- Ability to execute repeating motions that may include the wrists, hands and/or fingers; including reaching or bending repeatedly
- Constantly operates a computer and other office machines such as printers and tablets
- Regular and predictable attendance
- Must be able to lift 50 lbs
Desired Qualifications
- Customer service or retail experience is a plus
- Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus
- Experience tracking KPIs or Sales Goals a plus
- Café experience
- Training experience
- Experience running branded events
- Mac and Google suite proficiency is also a plus
- Excellent verbal and written communicator with a passion for people
- Positive attitude and possesses a no-task-too-small mentality
- Self-starter
- Resilient
- Entrepreneurial spirit
- Eager to be at the frontline of a fast-paced and growing brand
- Amazing attitude
- A passion for learning and a desire to be a part of a growing business set out to change the world
- Be passionate about our brand's values of healthy living, environmental awareness, and social responsibility
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