Retail Brand Experience Associate (New York City, NY)
$43,680–$51,085 year
On-siteNew York City, New York, United States
Job Summary
Meet and exceed sales targets by engaging in daily in-person sales through chats, phones, and virtual appointments while maintaining high product knowledge. Resolve customer experience issues, relay recurring feedback to internal teams, and collaborate with cross-functional groups to maintain low return rates. Keep the sales floor, windows, and displays clean and visually appealing, while assisting with event planning and operational improvements. Follow up with customers via CRM and manage daily email workloads. Perform duties requiring lifting up to 200 lbs and standing for prolonged periods. Work on-site in New York City with a flexible schedule including weekends and holidays.
Required Qualifications
- Must have a flexible schedule- including weekends and holidays
- Must be comfortable taking phone and video appointments
- Must be able to lift 200 lbs
- Must be able to remain in a stationary position, often standing or sitting for prolonged periods
- Must be able to execute repeating motions that may include the wrists, hands and/or fingers; including reaching or bending repeatedly
- Must be able to adjust or move objects up to 50 pounds in all directions
- Must be able to constantly operate a computer and other office machines such as printers and tablets
- Must be able to frequently communicate with other team members to update on the status of a task
- Regular and predictable attendance
- Customer service or retail experience
- Experience responding to live chats and using a CRM platform
- Experience tracking KPIs or Sales Goals
- Excellent verbal and written communicator
- Positive attitude and possesses a no-task-too-small mentality
- Self-starter
- Resilient
- Entrepreneurial spirit
- Eager to be at the frontline of a fast-paced and growing brand
- Must be able to effectively lead and coach others
- Strong attention to detail
- Must be able to lift 50 lbs
Desired Qualifications
- Customer service or retail experience is a plus
- Amazing attitude, a passion for learning and a desire to be a part of a growing business set out to change the world
- Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus
- Experience tracking KPIs or Sales Goals a plus
- Be passionate about our brand's values of healthy living, environmental awareness, and social responsibility
- Mac and Google suite proficiency is also a plus
- Café experience
- Training experience
- Experience running branded events
- Ability to lift 200 lbs and be on your feet all day
- Ability to adjust or move objects up to 50 pounds in all directions
- Constantly operates a computer and other office machines such as printers and tablets
- Communicate: This role frequently communicates with other team members to update on the status of a task
- Ability to lift 200 lbs using lifting aids and/or equipment
- Ability to move objects up to 50 pounds in all directions
- Ability to execute repeating motions that may include the wrists, hands and/or fingers; including reaching or bending repeatedly
- Ability to remain in a stationary position, often standing or sitting for prolonged periods
- Ability to adjust or move objects up to 50 pounds in all directions
- Ability to constantly operate a computer and other office machines such as printers and tablets
- Ability to frequently communicate with other team members to update on the status of a task
- Ability to lift 50 lbs
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