Retail Boutique Manager - New Jersey
On-site · Montclair, New Jersey, United States
Job Summary
Boutique Manager leading Bridal Stylists in a New Jersey boutique, focusing on delivering exceptional customer service, driving sales, leading a high-performing team, and ensuring showroom operations meet KPIs. Responsible for staff training, roster management, inventory accuracy, data entry, appointment scheduling, and leveraging technology (NetSuite, Microsoft Office, iPad) to promote brand and customer engagement. Requires at least 2–3 years in retail management, experience with KPI-driven sales, and familiarity with luxury fashion or bridal industry; weekend availability and a strong emphasis on service excellence and relationship-building with brides.
Required Qualifications
- At least 2 – 3 years of previous experience in retail management or leadership position in a related field is required
- Experience driving team sales KPI performance with a strong focus on customer service
- Proven track record in achieving excellent sales results and exceeding KPIs individually and in a team
- Experience working in luxury fashion, the wedding or bridal industry is highly regarded
- Demonstrated experience in leading a team with the ability to train, manage performance and develop individuals to achieve their best
- Ability to manage leave and roster management is essential to maintain showroom operational requirements
- High level of business acumen and financial decision making
- Previous experience with stock management, inventory processes and stock counts and providing accurate recording of stock items and any issues to our Inventory team
- Ability to prioritize, delegate and manage multiple tasks and projects at one time
- Proven experience in prioritizing a busy workload whilst also delivering a supreme level of customer service
- Impeccable presentation and written and verbal communication skills
- The ability to build and maintain strong relationships with our customers from the initial consultation to closing the sale
- The ability to learn quickly and retain information regarding new and existing styles
- Highest standard of attention to detail
- Ability to use technology to communicate with brides, process sales and engage in social media to promote brand/showroom recognition and engagement
- Ability to manage, progress and resolve general showroom and housekeeping issues
- Our peak times are the weekend so the successful candidate will be able to work consistent weekend days
- Intermediate to Advanced Administration & IT skills using Microsoft Office suite and working off an Ipad
- Strong ability in managing appointment scheduling & completing data entry (experience in using NetSuite is advantageous)
- Benefits & Rewards - Competitive paid employer contributions on Health Insurance Plan for eligible employees
- 30%-50% of product discounts for you, your direct family & friends!
- Company Sponsored 401K Plan
- Paid Parental Leave Scheme
- A generous commission and bonus plan
- Global career development and progression opportunities as we continue to grow
- We value work-life balance and offer attractive paid annual leave (paid time off) entitlements
- Company supported Employee Assistance Program providing confidential and free counselling services and support
- Work with a passionate, and driven team that know how to work hard and have fun doing it!
- Work in our beautiful boutique that offer a peaceful yet luxurious private setting
- Work with brand that holds ethical and sustainable manufacturing at its core
- Continued development support and learning opportunities
- All candidates must have work unlimited working rights in the US and will be required to provide two recent and relevant referees.
Additional Requirements
- All candidates must have work unlimited working rights in the US
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