Retail Banker II - Worcester Park Ave
$4,836,000–$6,396,000 year
On-siteWorcester, Massachusetts, United States
Job Summary
Deliver consultative banking advice by identifying customer needs, recommending financial solutions, and facilitating loan applications while maintaining NMLS registration. Execute end-to-end customer service by handling teller transactions like check cashing and deposits, resolving issues independently or escalating when necessary, and educating clients on self-service options. Build relationships through proactive outreach, active listening, and personalized interactions that support customers during life events and challenging times. Ensure compliance with regulations such as the Bank Secrecy Act and Patriot Act while promoting the full suite of products and services.
Required Qualifications
- HS Diploma or GED
- 2+ years of related experience working with customers and/or sales in any capacity
- Must maintain an active registration status with NMLS
- Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36
- Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007
- Satisfactory results on a criminal background check and a credit report check
- Statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority
Desired Qualifications
- 2 year degree
- Teller experience
- Notary License
- Proficient in Microsoft Office
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