Retail Auto Customer Service Account Specialist I
On-site · Tempe, Arizona, United States
Job Summary
Retail Auto Customer Service Account Specialist I at JPMorganChase provides inbound customer support for financial products in a fast-paced call center. Responsibilities include handling high-volume inbound calls, interpreting customer needs, delivering solutions, building relationships, following established procedures, and escalating non-standard issues to a supervisor. Requires strong communication, empathy, multitasking across multiple computer systems, and adherence to regulatory practices. The role requires a high school diploma or GED and at least 1 year of customer-facing or phone experience, with flexibility to work evenings and weekends. Emphasis on teamwork, independent work, and goal-driven performance. Preferred development in using data to understand issues and exploring AI technology for automation.
Required Qualifications
- High school diploma or GED
- Customer service experience (1 year in phone or face-to-face settings)
- Proficient computer literacy
- Ability to multitask with computer systems
- Empathy, composure, and sound judgment in customer interactions
- Ability to learn products and systems quickly
- Able to adapt to fast-paced, dynamic environments
- Ability to interpret needs and provide solutions
- Ability to navigate regulatory and departmental practices
- Strong communication and information gathering skills
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