Retail Auto Customer Service Account Specialist I Bilingual English and Spanish Required
On-site · Tempe, Arizona, United States
Job Summary
Bilingual Retail Auto Customer Service Account Specialist I at JPMorganChase serves as the first point of contact for clients, handling a high volume of inbound calls to provide exceptional customer service for financial products. The role involves interpreting customer needs, delivering solutions, building relationships, working in a fast-paced call center, following established procedures, and collaborating with others. Requires fluency in English and Spanish, the ability to multitask across computer systems, and a high school diploma or GED. Training hours and possible evening/weekend schedules may apply.
Required Qualifications
- High school diploma or GED
- Fluency in English and Spanish (reading and speaking)
- At least 1 year of experience in phone or face-to-face customer service
- Ability to multitask and navigate multiple computer systems
- Strong communication, empathy, and problem-solving skills
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