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Sports WarehousePosted 1 month ago

Retail Associate - Riding Warehouse - San Luis Obispo, CA

$35,360–$37,440 year

On-siteSan Luis Obispo, California, United States

Entry LevelMedium

Job Summary

Greet customers, offer warm hospitality, and provide thorough assistance while maintaining a comprehensive understanding of company policies, products, and services. Manage store inventory and appearance through stocking, merchandising, and cleaning, either proactively or by assignment. Assist with curbside pick-ups, operate racquet stringing machines and related tools, and communicate with other departments regarding customer issues. Maintain a safe and clean work environment, adapt to changing duties, and utilize tablets, computers, and cash registers for day-to-day tasks.

Required Qualifications

  • Ability to understand and calmly address customer needs, concerns, and complaints effectively.
  • Ability to learn and use new technology quickly.
  • In-depth understanding of the products or services the company offers to effectively assist customers.
  • Proficient in Microsoft Office Suite.
  • Demonstrate ability to learn new software applications.
  • Communicate clearly and professionally during conversations.
  • Demonstrate active listening skills.
  • Approach problem-solving with creativity and innovation.
  • Exhibit a professional demeanor in all interactions.
  • Interpret and execute written and verbal instructions accurately.
  • Follow directions well and gain clarification as needed.
  • Adapt to new circumstances and execute multiple tasks and deadlines.
  • Excellent organizational skills.
  • Maintain focus and attention to detail effectively.
  • Work independently and remain motivated.
  • Recognize when to seek assistance and collaborate effectively.
  • Foster a positive attitude and strong work ethic, contributing actively within a team.
  • Maintain a standard of conduct that will maintain an orderly and productive workplace.
  • Uphold standards of safety and cleanliness in the work environment.
  • Practice good judgement in actions and decision making.
  • Abide by all Sports Warehouse policies and procedures.
  • Demonstrate a sense of pride in your work and represent Sports Warehouse in a favorable manner.
  • Ability to communicate effectively with customers, employees, and external contacts in person, by phone, video, and electronic communication methods to exchange information.
  • Primarily stand for extended periods in addition to moving throughout the building to perform essential job duties.
  • This position may require remaining in a stationary standing position for extended periods of time for racquet stringing duties as needed.
  • Regularly use hands, wrists, fingers, and arms to operate computers, tablets, phones and other technology or equipment necessary to complete assigned duties accurately and efficiently.
  • Ability to conduct repetitive motion activities such as racquet stringing or racquet service-related tasks as assigned.
  • The ability to observe details at close range (within a few feet of the observer).
  • Regularly lift and/or move objects that weigh less than ten pounds, occasionally lift and/or move items up to 25 pounds, with heavier lifting infrequent and assisted when appropriate.
  • Occasionally required to stoop, bend, twist, reach, kneel, crouch or climb.
  • Ability to work a scheduled shift and maintain regular attendance in accordance with company policies.
  • Ability to adapt to changing job duties and business needs.
  • Saturday shift required
  • On-site (No remote or hybrid option)
  • Location: San Luis Obispo, CA

Desired Qualifications

  • Ability to understand and calmly address customer needs, concerns, and complaints effectively.

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