Retail Associate Manager

Orient and ground Mobile Experts to T-Mobile's Manifesto standards by thoroughly training them on customer service expectations. Ensure every customer need is met by solving problems simply and effectively, while completing observations of staff interactions to drive development and coaching. Lead the team by example, staying current on products, services, and leadership best practices to help Mobile Experts meet monthly success measurements. Manage customer wait times, maintain store environment quality, and execute Retail Methods & Procedures to deliver financial results based on key performance indicators. Control store expenses and manage discounting and credits while ensuring team knowledge of store systems and corporate communications.