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T-MobilePosted 3 weeks ago
EXPIRED

Retail Associate Manager

$57,600–$100,900 year

On-siteLongview, Texas, United States

Full TimeEntry LevelLarge

Job Summary

Lead and develop retail team members to achieve sales targets and deliver customer service excellence. Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance. Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards. Monitor and control store expenses, discounting, and credits to support financial objectives. Oversee customer wait times and ensure customer needs are met through effective team coordination. Stay current on products, services, and leadership practices to serve as an expert resource for the team. Also responsible for other duties/projects as assigned by business management as needed.

Required Qualifications

  • High School Diploma/GED
  • At least 18 years of age
  • Legally authorized to work in the United States
  • Change Agility
  • Change Management Coaching
  • Coaching
  • Coaching Conversations
  • Communication
  • Customer Engagement
  • Customer Service
  • Engaging People
  • Escalation Resolution
  • Leadership
  • Performance Monitoring
  • Product Knowledge
  • Sales
  • Sales Performance Coaching
  • Talent Development
  • Team Coaching

Desired Qualifications

  • 1 year customer service and/or sales experience, retail environment

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