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T-MobilePosted 1 week ago

Retail Associate Manager

$57,600–$100,900 year

On-siteChesterfield, Michigan, United States

Full TimeEntry LevelLarge

Job Summary

Lead and develop retail team members to achieve sales targets and deliver customer service excellence by coaching staff on product knowledge, customer interaction, and store procedures. Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining environment standards while monitoring expenses, discounting, and credits. Oversee customer wait times through effective team coordination and stay current on products and leadership practices to serve as an expert resource. This role supports store leadership in driving performance, customer satisfaction, and operational efficiency for the retail location.

Required Qualifications

  • High School Diploma/GED
  • At least 18 years of age
  • Legally authorized to work in the United States
  • Change Agility
  • Change Management Coaching
  • Coaching
  • Coaching Conversations
  • Communication
  • Customer Engagement
  • Customer Service
  • Engaging People
  • Escalation Resolution
  • Leadership
  • Performance Monitoring
  • Product Knowledge
  • Sales
  • Sales Performance Coaching
  • Talent Development
  • Team Coaching

Desired Qualifications

  • 1 year customer service and/or sales experience, retail environment

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