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T-MobilePosted 1 month ago

Retail Associate Manager

$57,600–$100,900 year

On-sitePlatteville, Wisconsin, United States

Full TimeEntry LevelLarge

Job Summary

Lead and develop retail team members to achieve sales targets and deliver customer service excellence by coaching staff on product knowledge, customer interaction, and store procedures. Manage daily store operations including visual merchandising, plan-o-gram compliance, and maintaining environment standards while monitoring expenses, discounting, and credits to support financial objectives. Oversee customer wait times through effective team coordination and stay current on products and leadership practices to serve as an expert resource. Ensure adherence to retail procedures to drive performance, with success measured by team achievement of sales targets, customer satisfaction, and operational efficiency.

Required Qualifications

  • High School Diploma/GED
  • At least 18 years of age
  • Legally authorized to work in the United States
  • Change Agility
  • Change Management Coaching
  • Coaching
  • Coaching Conversations
  • Communication
  • Customer Engagement
  • Customer Service
  • Engaging People
  • Escalation Resolution
  • Leadership
  • Performance Monitoring
  • Product Knowledge
  • Sales
  • Sales Performance Coaching
  • Talent Development
  • Team Coaching

Desired Qualifications

  • 1 year customer service and/or sales experience, retail environment

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