Retail Associate_IOI City Mall

Drive sales by executing store strategies, maintaining discount control, and reconciling cash registers to meet individual and store targets. Uphold high service standards by managing customer complaints, collecting registration cards, and ensuring visual merchandising aligns with brand image. Perform inventory integrity duties including daily, weekly, and monthly stock counts, resolving discrepancies within 48 hours, and coordinating merchandise receiving. Execute store opening and closing procedures, maintain stock and fixture care, and update customer databases daily. Support ad hoc reporting tasks and adhere strictly to company SOPs and the Code of Business Conduct.