Retail Associate, Beachwood Place
On-siteBeachwood, Ohio, United States
Job Summary
Guide customers through personalized fitting appointments, assist in styling, and bring event visions to life using our platform. Build rapport by actively listening to formalwear needs and offering solutions that combine lasting style value. Conduct fitting appointments, provide expert advice on fabrics and accessories, and maintain showroom presentation. Support customers from look conception through checkout, ensuring a seamless experience that increases conversion. Collaborate with teammates to uphold a culture of accountability and continuous learning while staying informed on product knowledge and styling trends. Weekend availability is required, and this role supports our Retail team across multiple showrooms and Nordstrom locations.
Required Qualifications
- Weekend availability
- Comfortable standing and moving throughout the showroom for extended periods, including bending, reaching, stretching, and walking to assist clients and maintain visual standards
- Prior retail, customer service, or sales experience is a plus - a strong attitude and willingness to learn are essential
- Deeply customer-focused individual who is passionate about styling, event coordination and has a keen eye for detail
- A confident, consultative communicator who builds trust through active listening and thoughtful guidance
- Naturally curious about customer's lives and style needs, with the ability to uncover selling opportunities beyond a single event and confidently close sales
- A sales-driven stylist who is comfortable initiating conversations, recommending add-ons, and closing sales while maintaining a customer-first experience
- Tech-savvy and comfortable navigating digital platforms to assist the customer experience
- Goal-oriented and motivated to meet and exceed sales targets while maintaining a customer-first approach
- A humble team player who values accountability, feedback and continuous learning
- Adaptable and solutions-driven - able to handle multiple customers and event setups at once
- You describe yourself as kind, collaborative, and creative
- You know ownership is more than responsibility; it's about taking pride in your work and accountability for any success or failure
- Customer experience is at the heart of everything you do, it inspires and motivates you to hold a high expectation of yourself and your teammates
- You are humble, inclusive, and respectful
Desired Qualifications
- Prior retail, customer service, or sales experience
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