Retail Assistant Store Manager - Backroom Operations
On-siteBellevue, Tennessee, United States
Job Summary
Oversee daily backroom operations, including full ownership of the donor door, to ensure a clean, organized, and mission-aligned environment that drives operational excellence. Manage production flow from donor intake through sorting, processing, and product placement, while ensuring accurate pricing and alignment with sales performance and inventory needs. Lead daily production huddles to review performance against key indicators such as production, yield, sell-through, and quality, holding the team accountable to quotas and driving continuous improvement. Directly supervise and develop backroom team members through coaching, training, and performance feedback, while maintaining compliance with safety policies and operational standards. Maintain a flexible schedule including evenings, weekends, and holidays, and perform other duties as needed to support overall store operations.
Required Qualifications
- High School Diploma or equivalent
- Two to three years of supervisory or lead experience in production, warehouse, retail, or logistics environments
- Excellent oral and written communication skills
- Strong leadership, coaching, and people-management skills
- Strong organizational skills with the ability to manage multiple priorities and maintain accuracy in a fast-paced environment
- Demonstrates knowledge of production, inventory, and quality control processes, with the ability to compile, interpret, and analyze operational data for reporting and continuous improvement
- Ability to learn and apply new processes, systems, equipment, and operational procedures
- Ability to lead and motivate a diverse team while promoting a positive, inclusive work culture grounded in our Mission and TRUE Core Values
- Ability to provide strong donor service, ensuring safe, friendly, and efficient interactions at the Donor Door
- Ability to interpret and meet production metrics, KPIs, and performance goals
- Ability to identify quality standards, classify goods accurately, and ensure compliance with CPSC and public protection requirements
- Working knowledge of basic computer applications, including Outlook, Word, Excel, and online product research
- Ability to operate a forklift
- Must obtain forklift certification
- Reliable transportation to perform job duties; i.e. travel to other Goodwill locations and/or make bank deposits as needed
- Valid driver's license
- Must be able to maintain a flexible schedule, including evenings, weekends, and holidays
Desired Qualifications
- Associate's degree in business, Logistics, Supply Chain, Management, Retail Operations, or a related field
- Associate's degree in business, Logistics, Supply Chain, Retail Management, or a related field
- Four (4) years of supervisory experience in retail, warehouse, logistics, or production environments
- Experience in fast-paced, high-volume operations
- Prior retail, nonprofit, or mission-based organization experience
- Experience supporting or working alongside eCommerce operations
- Previous experience training, coaching, or developing staff
- Bilingual language skills
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