Retail Agent (Whangarei)
On-siteWhangarei, Northland, New Zealand
Job Summary
Deliver high-standard customer experiences while maximizing sales opportunities across consumer and business product lines including mobile, fixed, and digital services. Proactively engage customers using consultative selling techniques to uncover needs, diagnose requirements, and present compelling value propositions. Provide hands-on technical support for device setup and data transfer, ensuring accurate sales orders and setting proper expectations for service activation and billing. Achieve and exceed sales targets through active listening and strong questioning to guide the sales journey from discovery to close. Available for rostered shifts Monday to Sunday with full-time hours.
Required Qualifications
- Available for rostered shifts any day from Monday to Sunday
- Comfort working rotational shifts including evenings and weekends
- Must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining
- Applicant must be comfortable with criminal and credit background checks
Desired Qualifications
- Customer obsession with excellent communication and interpersonal skills
- Proven sales achievement with a track record of meeting or exceeding targets
- Confidence in consultative selling with experience in solution-based sales approaches
- Resilience and the ability to handle objections positively
- Previous experience in telecommunications, technology, or retail sales environments
- Understanding of both consumer and business customer needs
- Motivation to stay current with technology and pursue informal learning to deepen your knowledge
- Commercial mindset with the ability to identify and capitalize on opportunities
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