Retail Account Manager
Hybrid · Durban, KwaZulu-Natal, South Africa or Johannesburg, Gauteng, South Africa
Job Summary
The Retail Account Manager plays a crucial role in the Retail client team, requiring strong autonomy and problem-solving skills. The role involves supporting clients by providing actionable insights from data, managing high-quality analytic requests, and delivering stakeholder engagement through training and presentations. Successful candidates will have experience in FMCG data analytics and managing teams, alongside proficiency in Excel, PowerPoint, and the ability to communicate complex concepts simply. The position emphasizes strong interpersonal skills and the ability to collaborate effectively with diverse teams.
Required Qualifications
- 5+ years experience in FMCG data analytics, with a track record in point of sale, category management, loyalty and supply chain
- 5+ years experience in managing a high performing team
- Excellent knowledge of Excel, PowerPoint and Word, and be comfortable with large amounts of data
- Ability to articulate complex technical knowledge of solutions in a simple impactful manner
- Effective team player and proven ability to work remotely as well as onsite with clients across virtual and diverse teams
- Strong project and workload management and proactive management of internal and external stakeholder expectations
- Able to engage in a consultative manner with clients at all levels when helping solve/manage content deliverables and critical business challenges
- Effective communication and interpersonal skills with the ability to adapt communication style to the audience
- Demonstrated resilience and sound judgment in dealing with business and corporate challenges and change
- Strong commercial acumen and appreciation of contractual obligations
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