Restoration Manager

Oversee all aspects of assigned restoration projects and crews to achieve operational excellence. Ensure accurate project scopes and estimates using proprietary software, then negotiate client approval on scope and billing. Schedule, coordinate, and supervise crews and subcontractors to deliver active services while managing production expenses for equipment and materials. Review job site documentation to verify service delivery and maintain written communication with customers, vendors, and insurance representatives. Manage the customer experience and satisfaction through priority responses and online review tracking. Participate in recruiting, hiring, and training restoration teammates. Requires a valid driver's license, at least seven years of industry experience, and IICRC certifications including WRT, ASD, FSRT, OCT, TCST, and OSHA 30. Ability to lift up to 100 pounds, climb ladders, and work in tight spaces.