Restoration Job File Coordinator / Administrative Coordinator
$37,440,000–$41,600,000 year
On-siteSafety Harbor, Florida, United States
Job Summary
Coordinate daily job file operations by completing internal quality reviews, preparing estimates and billing invoices, and scheduling crews. Monitor job file status and validate initial field documentation before creating preliminary estimates. Ensure client requirements are followed while maintaining internal and external communications. Prepare job file reports and manage documentation for final upload and audit processes. Assist with incoming phone calls and support other departments as needed. Perform job close-outs and participate in an on-call rotation. Requires 2+ years of administrative experience, proficiency in Microsoft Office and QuickBooks online, and the ability to work in a fast-paced environment.
Required Qualifications
- 2+ year(s) of administrative or office-related experience
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
- Polite, confident, and excellent customer service skills, including listening and questioning skills
- Ability to remain calm and professional during tense or stressful situations
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented
- Ability to multi-task
- Capability to work in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
- Experience in Quickbooks online
- Ability to learn new software, including Xactimate and proprietary software
- Minimum of HSD/GED
- Ability and willingness to participate in an on-call rotation, as scheduled
Desired Qualifications
- Experience with writing estimates, job file processes, and quality assurance
- Experience in service industry environment
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