Restoration Job File Coordinator / Administrative Coordinator
$39,520,000–$41,600,000 year
On-siteSafety Harbor, Florida, United States
Safety Harbor, Florida, United StatesOn-siteFull Time$39,520,000–$41,600,000 yearSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Coordinate daily job file operations by completing internal quality reviews, preparing estimates and billing invoices, and managing crew scheduling. Monitor job file status and ensure client requirements are followed while reviewing and validating field documentation for final upload and audit. Create preliminary estimates, prepare reports, and perform job close-outs. Assist with incoming phone calls and maintain internal and external communications. Work 40 hours weekly between 8 a.m. and 5 p.m., with flexibility for overtime and an on-call rotation.
Required Qualifications
- 2+ year(s) of administrative or office-related experience
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
- Polite, confident, and excellent customer service skills, including listening and questioning skills
- Ability to remain calm and professional during tense or stressful situations
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented
- Ability to multi-task
- Capability to work in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
- Experience in Quickbooks online
- Ability to learn new software, including Xactimate and proprietary software
- Minimum of HSD/GED
- Ability and willingness to participate in an on-call rotation, as scheduled
- Ability to successfully complete a background check subject to applicable law
Desired Qualifications
- Experience with writing estimates, job file processes, and quality assurance
- Experience in service industry environment
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