Restaurant Supervisor
On-siteToronto, Ontario, Canada or North York, Pennsylvania, United States
Job Summary
Implement assigned Product/Service Quality, Cleanliness & Sanitation, and cost management activities during shifts. Lead and manage the restaurant team through opening, mid, and closing procedures while ensuring crew training, performance appraisals, and Code of Conduct compliance. Execute sales programs, customer surveys, and feedback systems to achieve shift targets and monitor inventory, repairs, and utility costs. Maintain production control guides, supply schedules, and master cleaning protocols to support operational standards. Prepare periodic status reports, manage office organization, and enforce safety and security procedures in a high-volume environment.
Required Qualifications
- At least a High School graduate
- At least (6) months experience as a Team/Crew Leader/Trainer in a quick-service restaurant, any food service or retail operations, and/or equivalent combination of education & experience from which comparable knowledge, skills & abilities have been achieved
- Food Safety Certification (ServSafe)
- Proficient in MS Applications (MS Word, Excel, Powerpoint), Oracle, and PosNet
- Stand/walk for the majority of their scheduled work shift
- Lift, reach, pull, push, grasp and use hands frequently
- Bend and/or squat down for the majority of their scheduled shift
- Lift up to 50 pounds occasionally
- Need to see well enough to read/compose email, reports and use the computer and be proactive to customers' needs
- Need to speak and hear well enough to receive instructions and communicate with employees and customers
- Be required to work irregular hours, varying work shift schedules
Desired Qualifications
- Takes Initiative
- Persistent
- Wants Challenge
- Analytical
- Balance of Authoritative and Collaborative
- Effective Enforcing
- Enlists Cooperation
- Customer Focus
- Excellence
- Teamwork
- Humility to listen and learn
- Honesty and Integrity
- Spirit of Family and Fun
- Respect for Individual
- Frugality
- Wants to Lead
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