Restaurant Supervisor, Full Time- Hotel Mockingbird
On-siteDallas, Texas, United States
Job Summary
Oversee daily front-of-house operations to ensure exceptional guest experiences, smooth service flow, and adherence to established standards. Direct prompt, efficient, and friendly service for all food and beverage, providing real-time coaching to maintain consistency and efficiency. Act as the liaison between the kitchen and front-of-house staff, ensuring openers, closers, and running side work are completed daily per the standard checklist. Train team members on menus, daily specials, operations, guest service, and cash-handling policies while maintaining a clean, safe, and sanitary environment. Resolve operational and guest issues independently, offer counsel to staff needing assistance, and provide performance updates to management. Perform additional duties as directed. Requires age 21 or older, strong leadership, and ability to move quickly through the dining room.
Required Qualifications
- Must be age 21 or older
- Ability to demonstrate leadership through maintaining a high level of responsibility, trust, and heart for service
- Ability to think and communicate clearly in high pressure situations
- Ability to move quickly and gracefully throughout the dining room
- Demonstrate basic math skills with excellent reading, writing and verbal communication skills
- Knowledgeable of the menu, ingredients and cooking techniques
- Knowledgeable of drink recipes and pricing
- Ability to confidently make food and beverage pairing recommendations
- Ability to execute professional wine service
- Knowledgeable of pre-check register operation
- Knowledgeable of computer operations and ordering procedures
- Ability to stand and exert fact paced mobility for periods of 4 hours or more with a high energy level
- Ability to lift, balance and carry large oval dining room service trays
- Ability to lift 15-30 pounds and exert fast-paced mobility between the dining room and kitchen for periods of up to 4 hours in length
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