Restaurant Supervisor - City Cruises Chicago
$37,440–$41,600 year
On-siteChicago, Illinois, United States
Job Summary
Oversee and lead the front-of-house crew during cruise execution to ensure efficient operations, wonderful dining experiences, and high customer satisfaction. Supervise restaurant staff activities, train them on service standards and hygiene, and resolve guest complaints professionally. Ensure all food and beverages meet quality standards while maintaining compliance with health and safety regulations. Maintain accurate transaction records and collaborate with management to improve performance. Assist with recruitment and hiring as needed. Requires two years of supervisory experience, SERV Safe and TIPS certifications, and ability to work evenings, weekends, and holidays.
Required Qualifications
- High school diploma or equivalent
- Associate degree in hospitality management or a related field
- Minimum of two (2) years guest service supervisory experience
- Certification in Health & Hygiene – SERV Safe
- Certification in Alcohol Service – TIPS for managing onboard bars
- Ability to work in a dynamic and fast-paced environment, including evenings, weekends, and holidays
Desired Qualifications
- Strong leadership, communication, and interpersonal skills
- Excellent guest service skills and a passion for delivering exceptional dining experiences
- Proficiency in computer systems and software such as POS systems
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