Restaurant Shift Supervisor
$35,360–$39,520 year
On-siteBillings, Montana, United States
Job Summary
Ensure all guests are properly greeted, seated, and served while accounting for proper resolution of all guest complaints. Monitor compliance with company policies, procedures, and performance standards to guarantee maximum guest satisfaction and a quality work environment. Take responsibility for handling cash, credit card information, gift cards, and guest check payments, ensuring proper control of the facility, equipment, and adherence to safety and sanitation requirements. Train employees during shifts to guarantee proper and productive performance, verify that all menu items are prepared according to standards, and anticipate system breakdowns to achieve maximum guest satisfaction. Communicate with the Manager on Duty and coworkers regarding product/service deficiencies, equipment, and safety problems.
Required Qualifications
- Basic skills such as sanitation, safety, and customer service
- Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register
- Must be able to communicate clearly
- Must be able to coordinate multiple tasks simultaneously
- Must have high level of mobility/flexibility
- Must be able to work irregular hours under heavy stress/pressure during peak times
- Must possess a high level of coordination
- Must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet
- Must be able to fit through an opening 30" wide
- Requires frequent reaching, bending, pushing and pulling
- Requires continual standing and walking
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