Restaurant Shift Manager - Tuscany
On-siteUncasville, Connecticut, United States
Job Summary
Supervise daily front-of-house restaurant staff activities in accordance with department policies and service steps. Collaborate with the Restaurant Manager and Chef to achieve P&L guidelines, assist in training, evaluating, and scheduling dining room personnel, and maintain payroll for all staff. Develop weekly schedules, ensure health, safety, and sanitation compliance, and manage par levels for all restaurant supplies, china, glass, and silver. Coach line employees to enhance skills, recommend hiring or termination decisions, and work with Engineering to maintain furniture and layout. Ensure proper flow of guest checks, reservations, and special requests while maintaining outlet appearance standards. Requires high school diploma, two years of food server experience, and proficiency in POS systems and beverage service techniques.
Required Qualifications
- High School Diploma or equivalent
- Two years of experience as a Food Server or Restaurant Host in a high volume restaurant
- Must complete the Core Supervisor training program
- Outlet-specific standard operating procedures
- SMART alcohol awareness
- LMS Compliance Courses – Harassment, Confidentiality and Problem Gambling
- Must be able to stand, walk, lift and bend for extended periods of time
- Must be able to work in a fast paced environment with frequent interruptions
- Must be able to work various shifts and flexible hours
Desired Qualifications
- Excellent written and verbal communication skills
- Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
- Good understanding of spirits, beer, wine, glassware, garnishes and all beverage service techniques
- Good understanding of food products including sauces, dairy and cheeses, cuts of meat, fowl and fish, fruits and vegetables, pasta, breads and starches and desserts and pastry
- Good understanding of food preparation and cooking techniques
- Basic understanding of P&L evaluations including sales forecasting, budgeting costs, utilization and KVI analysis
- Computer skills in Stratton Warren, Word, Excel and Lotus Notes
- Thorough point of sale (POS) system knowledge
- Knowledge of Ascent and EmpowerTime systems
- Complete knowledge of the shift bidding process
- Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.