Restaurant Shift Manager
$24,960–$24,960 year
On-siteClarksville, Tennessee, United States or Clarksville, Arkansas, United States
Job Summary
Manage specific restaurant areas during shifts by pacing crew to high performance levels, resolving workflow bottlenecks, and ensuring timely, quality service that exceeds fan expectations. Assist with training and coaching team members to build a skilled workforce while maintaining a positive, safe, and clean environment. Calmly resolve fan concerns using service recovery standards and model performance standards across all work stations. This role requires 6+ months of high-volume quick service experience, ServSafe certification, and the ability to supervise in fast-paced situations while standing for entire shifts.
Required Qualifications
- Minimum 6+ months of high volume quick service restaurant experience
- High School diploma or equivalent
- Must be capable of supervising specific areas of the business in a fast-paced environment
- Strong knowledge and application of safe food handling practices
- Must be ServSafe® certifiable
- Highly organized and detail oriented
- Must be able to lift 50 pounds
- Exhibit good manners, proper personal hygiene, and promptness
- Maintain a positive attitude at all times
Desired Qualifications
- Be an ambassador of the Dairy Queen brand
- Be professional in every aspect of performance
- Enthusiastically greet and welcome fans
- Strive to exceed fan expectations and deliver fan first service
- Assist in the management of specific areas of the restaurant during scheduled shifts
- Pace the crew to high levels of performance
- Assist the GM and Assistant Manager(s) with training and coaching crew members
- Create and maintain a positive, safe, clean, and inviting environment
- Calmly solve fan concerns and embrace Dairy Queen's service recovery standards
- Be a willing team player
- Maintain a cooperative, harmonious working relationship with management and team members
- Models performance standards for all team members
- Exhibit a genuine passion for excellence
- Work well under pressure packed situations
- Have fun
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