Restaurant Shift Leader
On-siteAmes, Iowa, United States
Job Summary
Lead a shift by managing and developing associates to execute outstanding product quality, control costs, and build sales. Assign tasks including cleaning, line duties, and opening/closing procedures while providing feedback and training. Resolve customer complaints, uphold food safety requirements, and execute the marketing plan within the four walls. Manage the line, delegate duties, and ensure back-of-the-house standards are met. Control food costs, labor, waste, and cash by counting drawers and following daily handling procedures. Work a minimum of 40 hours a week, standing for 8-9 hours, with the ability to work two opens and/or closes per week.
Required Qualifications
- Must represent Potbelly Advantage and Our Values
- Minimum of 1 year supervisory experience in a restaurant or retail environment
- Minimum educational requirement: High School degree
- Must be able to work a minimum of 2 opens and/or closes per week
- Must be trained and pass a Food Safety Certification course
- Illinois certification is required through the Illinois Department of Public Health
- In all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric)
- Must be able to comprehend and communicate in English via verbal and written communication
- Must have the ability/stamina to work a minimum of 40 hours a week
- Ability to stand/walk for 8-9 hours per day and sit for 1-2 hours per day
- Must be able to exert well-paced and frequent mobility for periods of up to five hours
- Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally
- Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%)
- Must be able to tolerate higher levels of noise from music, customer and employee traffic
- Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
- Must be able to demonstrate strong leadership skills at all times
- Must be a strong team-player
Desired Qualifications
- Exceptional customer service skills
- Strong communication skills, both written and verbal
- Strong organizational skills and the ability to multi-task
- Strong interpersonal skills
- Ability to train and coach others
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